Refund policy

At LuminaTrail.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required for all return requests.

To start a return, please contact our customer support team at KimberlyRosario9390@hotmail.com. Once your request is reviewed, we will provide return instructions.

After receiving and inspecting the returned item, we will notify you regarding the approval of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can resolve the issue promptly.

Certain items may not be eligible for return due to hygiene, safety, or customization reasons where applicable.